Refund policy

 

1. Introduction At Hangout Supply, we value your satisfaction. If you are not fully satisfied with your purchase, you may return it according to the guidelines below.

2. Returns

  • We accept returns for both defective and non-defective items within 30 days of delivery.
  • All returned items must be in their original packaging and must be unused.

3. Refund Process

  • Once we receive your returned item, it will be inspected. Approved refunds will be processed within 7 business days.
  • The refund will be credited to the original payment method.

4. Return Shipping

  • Customers are responsible for paying return shipping costs unless the item is defective or faulty, in which case we will provide a prepaid return label.
  • Please contact our customer service to receive this label.

5. Exchanges

  • Please note that we do not accept exchanges for any items. If you need a different item, please return the original product and place a new order.

6. Restocking Fees

  • A 25% restocking fee may apply for non-defective product returns.

7. How to Initiate a Return

  • To initiate a return, please contact our customer service at support@hangoutsupply.com  with your order number and details regarding your return.
  • Follow the instructions given by our team to ensure a smooth return process.

8. Contact Information For any questions or concerns regarding our return policy, please reach out to us at: