Refund policy

Brand by Brand

Extreme Home Arcades — Return, Refund & Warranty Policy

Warranty Coverage

1-Year Warranty on Electronic Parts — Covers all internal hardware components.
Lifetime Warranty on All "Hands‑On" Parts — Includes joysticks, buttons, trackballs, and other control elements.
Free Software Updates for Life — Ensures your system stays current with the latest features.
Dedicated Owner Support — Direct contact with the owner, who responds to 100% of inquiries within one business day
Additional support includes tutorial videos, weekly live streams, and TeamViewer for remote diagnostics

Return Policy

No returns accepted for any product, including pre-built or custom units—unless explicitly agreed upon before purchase

Additional Important Notes

- Pre-built arcades ship within 3–4 weeks and include limited customization.
Shipping & Assembly:
- All arcades arrive fully assembled and undergo a 37-point inspection before shipping

Adrenaline Amusements — Return, Refund & Warranty Policy

Warranty Coverage

12‑Month Limited Warranty on products manufactured by Adrenaline Amusements, covering defects in manufacturing or production. Apparel items are excluded and subject to a 30‑day return period.

Returns & Exchanges

Returns and exchanges are accepted only if eligible, and must be initiated through our customer support team.
Exchanges follow the same conditions and procedures as returns.
Processing time: Returns are confirmed within 3–5 days after Adrenaline HQ receives the package. Once accepted, reimbursements, exchanges, or store credits are issued within 2 days. Refunds typically take 5–10 days to appear, depending on the customer's bank or credit card provider.

Bandai Namco Arcade — Return, Refund & Warranty

Warranty Coverage (BNEA Limited Warranty)

Covers defects in material and workmanship for 90 days from the original purchase date.
Applies to the original purchaser only.
BNEA will repair or replace the product or component, at their option, free of charge.
Void if the defect arises due to acts of God, negligence, accident, abuse, unreasonable use, modification, tampering, or violation of applicable agreements (e.g., end user license).
Warranty valid in the United States and Canada only.
Claims require a Return Merchandise Authorization (RMA) number obtained from support—products returned without an RMA will be refused.
BNEA recommends using traceable and/or insured shipping methods when sending returns.

Return & Refund Policy

Physical products must be unopened and in their original "new" condition (with all components, labels, and tags) to be eligible for return.
Items may be returned within 30 days of the delivery date, excluding shipping costs.
All returns must be processed through our Customer Support team—returns sent without proper labeling or instructions will be ineligible for refund or exchange.
If a product is software/ video game or a Collector’s Edition and the seal has been broken, you may no longer be eligible for a return or refund.
Customers are responsible for shipping return products back to the facility, including international returns (e.g., Hawaii, Alaska), unless stated otherwise by Customer Experience.
Returns must include the original receipt or invoice.
A faulty, damaged, or broken item can be returned within 30 days of delivery—contact Customer Support (subject: “FAULTY PRODUCT”) with photos/detailed info. If exchange is unavailable, a refund is offered. BNEA covers return shipping only for exchanges; otherwise, customers pay.
Digital product purchases (e.g., Steam keys) are final—non-refundable and non-exchangeable, once the digital code is delivered.

Note: The following return and warranty terms apply to Bandai Namco consumer retail products. For commercial arcade machines sold through Hangout Supply and distributed by Betson Enterprises, returns are accepted for defective products only, in accordance with manufacturer warranty coverage.

Chicago Gaming Company — Policy Overview

Warranty Coverage (Pinball & Home Arcade Machines)

Warranty Periods (from date of invoice/purchase via authorized dealer):
- Home Arcade Games & Pinball Games (Electronics & Mechanical Components): 180 days (6 months)
- Repairs: Covered for 90 days after the repair is completed
Covered Defects:
- Failures due to defects in materials or workmanship under normal use per the operation manual.
- Includes electronic components (controller board, CPU, playfield board, power supply, solenoid driver boards, LCD controller board) and mechanical components
Exclusions:
- Normal wear and tear.
- Damages from improper installation, shipping, abuse, misuse, negligence, unauthorized modifications, moisture, electrical surges, acts of God, fire, theft, or service by unauthorized personnel
Cosmetic Issues:
- Must be reported within 14 days of receipt of the game
Claim Process:
- Contact our support team
- Defective parts must be packaged properly and returned freight prepaid. CGC covers replacement but does not cover shipping or labor costs

Returns

Returns are not typically accepted unless arranged and approved under special conditions prior to purchase.

ICE Games — Return, Refund & Warranty Policy

Return & Refund Policy (Home Arcade Games)

New home games may be returned in new condition within 30 days for a refund—but are subject to a 35% restocking fee
Customer is responsible for inbound and outbound freight costs
Returns must be pre‑approved; contact us to request an RMA number before returning any product

Parts Return Policy

Unused parts may be returned within 30 days of purchase, subject to a 15% restocking fee
An RMA number must be arranged through our support department before returning parts; failure to do so may result in delayed or denied credit
Damages or shortages in parts shipments must be reported within 10 days of receipt; ICE is not responsible after that period

Incredible Technologies — Return, Refund & Warranty Policy

Warranty Coverage

90-day warranty on all electronic components, effective from the original purchase date.
Non-factory repairs or unauthorized servicing void the warranty.

Repairs & Service Charges

A minimum service charge applies for all non-warranty repairs or returns. This fee is typically $75.

Return Merchandise Authorization (RMA)

All returned merchandise must have an RMA number clearly marked on the package.
The RMA must be obtained directly from Incredible Technologies using the product’s Cabinet Identification Device (CID) number.
Returns without a valid RMA will be refused.

Advance Replacement Hardware

Incredible Technologies may send advance replacement hardware, which will be billed immediately and credited once the original item is returned.

Storage Fees for Repairs

If repaired equipment is not claimed within 90 days after notice, a storage fee of $50 per calendar month applies.
If storage charges reach 100% of the item's replacement cost, Incredible Technologies reserves the right to resell the equipment to offset costs.

Raw Thrills — Return, Refund & Warranty Policy

Warranty Coverage

Electronic Parts (e.g., PC, Monitor PCB, Electronic PCBs): 1-year warranty from date of purchase.
Guns and Guitars (game components): Covered for 90 days from date of purchase.
Warranty excludes damage from abuse, acts of God, or improper servicing.

Return Policy

Returns not accepted without prior written approval. Customers must obtain authorization before returning items to ensure eligibility

Warranty Start & Shipping Terms

Warranty coverage begins on the selling date (i.e., the date of purchase).
Return period: Customers must initiate warranty claims or returns within 60 days of the selling date. After this window, returns are not typically accepted
Shipping: Ground shipping is provided for warranty-related returns.
Responsibility: Customers must pay for shipping using their own account unless otherwise specified.

Carl's Place — Return, Refund & Warranty Policy

Return Policy

Carl’s Place offers a 30-day return policy on most items. Please note:

Some items are non-returnable
Some items may only be returned if unopened
Certain products follow a different return timeline (see product-specific details)

Important Return Guidelines

Contact us first: All returns must be approved before sending items back.
Condition matters: Returns must arrive in new and unused condition. Every item is inspected before refunds or exchanges are granted.
Restocking fee: If an item is not in new condition but can be resold at a discount, a 30% restocking fee will apply. Items failing inspection may not qualify for a refund.
Return shipping: Customers are responsible for all return shipping costs.

Arachnid 360 — Return, Refund & Warranty Policy

No Return for Heavy Freight Machines

Due to the substantial size, weight, and freight shipping requirements of machines like the Arachnid Galaxy / G3 / BullShooter series, these items are not eligible for returns once shipped. They require special handling, making returns impractical.

Damages & Defects

If your machine arrives damaged or defective, please do the following:

Inspect on delivery — before signing the delivery receipt (Bill of Lading), inspect the unit for visible damage.
Note damages on the Bill of Lading and refuse parts if severe.
Contact us within 72 hours of delivery with photos and description of damage.
We will work with you and the freight carrier to file a claim and arrange repair or replacement parts as needed.

Return Shipping & Restocking

For units eligible for return (if any exception is granted), return shipping costs are the customer’s responsibility.
A restocking fee may apply (percentage determined case-by-case).
Returned items must be in original, undamaged condition, fully boxed, and include all original parts and accessories.
Return shipments must have a provided Return Merchandise Authorization (RMA) number clearly marked on the package.

Refund Processing

Refunds will be issued after the returned item is received, inspected, and deemed to meet the return eligibility criteria.
Original shipping charges are not refundable.
Return shipping costs, restocking fees, and damage claims may be deducted from the refund.

A restocking fee of up to 30% may apply to any approved non-defective return.

Warranty Support

While returns are not accepted for freight machines, we provide warranty support and replacement parts. If you experience a component failure or defect, we will coordinate repairs or parts shipments based on the machine’s warranty terms.

Champion Shuffleboard — Return, Refund & Warranty Policy

🚚 Shuffleboard Tables & Game Room Furniture

All Champion Shuffleboard tables are custom-built to order and shipped via freight. For this reason, tables are not returnable once an order has shipped. Please ensure you review all product details and specifications before placing your order.

📦 Delivery Inspection

When your shuffleboard table arrives:

Inspect upon delivery before signing the Bill of Lading.
If damage is visible, note it on the delivery receipt and take photos.
Severe damage should be refused at delivery.
Concealed damage must be reported within 48 hours of delivery with photos and description.

We will work with the manufacturer and carrier to repair or replace damaged components under warranty.

🔄 Accessories & Supplies

Accessories (pucks, wax, covers, etc.) may be returned within 30 days of purchase with prior authorization.
Items must be unused, in original packaging, and in resellable condition.
Customer is responsible for return shipping costs.
A restocking fee may apply.

💳 Refunds

Refunds are issued once authorized returns are received, inspected, and approved.
Original shipping charges are non-refundable.
Return shipping costs and restocking fees may be deducted from the refund.

🛠️ Warranty Support

All Champion Shuffleboard tables are covered by the manufacturer’s warranty. Warranty service covers repair or replacement of defective parts, not return of the entire table.

Valley Dynamo — Return, Refund & Warranty Policy

Returns Require RMA

All returned items must have a valid RMA number issued by Valley-Dynamo.
Valley-Dynamo reserves the right to cancel outstanding RMAs after 30 days.
Items returned without RMA may be refused, discarded, or returned at the customer’s expense.

Warranty & Replacement Only

Valley-Dynamo may, at its discretion, repair, replace, or upgrade defective products under warranty.
Warranty service is the sole remedy for defects; refunds are not part of their standard policy.

Parts & Components

Replacement parts are warranted for 90 days from purchase.
Returns of parts also require an RMA. Items without RMA or authorization may not be credited.

Sega Amusements — Return, Refund & Warranty Policy

Return Authorization & Process

All returns require advance approval. Fill out Sega’s online return form and wait for confirmation.
Sega aims to review return requests within 2 working days.
Once approved, Sega will issue an Approved Goods Return Note (RMA). Do not return any goods before receiving the RMA.
Ship returns with the RMA clearly marked. Returns without RMA or authorization may be refused or incur penalty.

Restocking & Service Charge

A 20% service charge may apply for any items returned without prior authorization or RMA.
For approved, non-defective returns, a restocking fee of up to 30 % may apply.
Customers are responsible for return shipping unless the return is due to damage or manufacturer error.

Eligible Items & Conditions

Returns are accepted for:
1. Parts supplied in error
2. Faulty/damaged goods
3. Customer-ordered item in error (subject to restocking)
Items must be in their original condition, packaging, and include all components and documentation.
Sega is not obligated to accept returns for custom, built-to-order, or specially modified items unless fault or damage is demonstrated.

Refunds

Once the returned item is received and inspected, Sega will process the refund (minus restocking or service charges, and excluding original shipping).
Sega reserves the right to refuse a refund if items are damaged beyond reasonable wear, missing parts, or returned without proper authorization.

Damaged or Defective Goods

On receipt, inspect goods immediately.
If damage is visible, note it on the delivery receipt (Bill of Lading) and take photos.
Report concealed damage within 48 hours of delivery.
Sega may cover repair or replacement under warranty if defect is confirmed.
Returned goods for warranty claims are subject to Sega’s carriage and shipping terms.

Warranty & Repairs

Sega provides a manufacturer warranty for new machines, parts, or components per standard warranty terms.
For warranty service, the customer may need to arrange return shipping and cover associated costs, unless otherwise specified under warranty.
Replacement parts shipped under warranty often require return of defective parts within a specified timeframe (e.g. 14 days) or charges may apply.

Kahuna Chair — Return, Refund & Warranty Policy

Purchase Agreement

Return Policy – Our 30 Day Money Back Guarantee

If you would like to return your product, you have 30 days. Customers are responsible for the freight charges and 15% – 35% restocking fee. When the returned item has been received and inspected, you will receive a credit for the total of your purchase minus the freight and restocking fees. White Glove delivery is non-refundable. *Original packaging is required.

The return process is easy. Contact customer service to get your Return Merchandise Authorization (RMA) number and the correct address to send your item. Please make sure that the item is returned in its original condition and that it is packed in its original box. Product will not be accepted if it is returned improperly. Restocking fee and return shipping charge will be applied.

What is your Exchange Policy?

Customers have 30 days to exchange their massage chairs for another model. The customers are responsible for return shipping fees and the possible 30% restocking fees. If the massage chair is defective at the time of delivery we’ll exchange it for the same model with no additional shipping costs with proves shown to headquarter office. If an exchange occurs in a non- defective chair, there is no option for a return. If you have exchanged a massage chair for a different model and still aren’t satisfied, you can either exchange the chair for a similar model of the same brand, or return the massage chair to receive a refund minus the shipping and restocking fees.

Warranty

Warranty period and condition may change due to the deal you agree on when you purchase the products. Open box warranty is also same. If we are having open box sale for 1 years warranty condition, standard warranty does not apply. ***All Openbox sales are final sale!***

This warranty only applies to products purchased directly from KahunaChair or from one of our authorized distributors/resellers(Online &Offline). KahunaChair is a registered brand under the ownership of AJX Inc. Products purchased from unauthorized third-party sellers are not covered by this warranty. In such cases, any replacement parts or units will need to be purchased.

This warranty does not cover damage or malfunctions caused by: Normal wear and tear. b) Improper installation, misuse, abuse, negligence, or accidents. c) Unauthorized repairs or modifications. d) Natural disasters or other external causes.

All parts (including handheld remote controller) come with a one-month warranty.

WEAR AND TEAR is not covered under warranty. Animal damage, liquid damage, accidental damage etc.

Cancellations

If you want to cancel your order after your massage chair has shipped you will take responsible for any shipping charges.

Shipping

Our standard delivery time is 10 to 14 business days, however due to weather and other conditions, delivery could take longer than usual shipping time up to 30 business days.

Price Match

At our website, we know that you work hard for your money, and spending it on anything is a big decision. If you’ve seen a lower price for the same product and can provide documentation within 14 days of the purchase date, not just during the holidays and excludes offers that include free items, warranty, special financing, rebates, limited quantity items, clearance items and limited-time exclusive offers. We’ll gladly match that price. This allows you to shop at our website with confidence, knowing that you’ll always get the lowest possible price.

Payments

Cancellation of orders funded by Affirm will result in a fee of 10% to 25%.

Stern Pinball — Return, Refund & Warranty Policy

Limited Warranty

Stern Pinball, Inc. (“Stern Pinball”) warrants to the original end-user purchaser that the following parts will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase:

Printed circuit boards (CPU, Node boards, LED boards, optical sensors)

LCD display

Power supply

Playfield assembly and associated parts

Backbox, backglass, cabinet, and legs

This warranty applies to both household and commercial use, except that for Home Edition models, commercial use is excluded. A machine purchased more than three (3) years after the date of manufacture is not covered under this limited warranty.

Warranty claims require registration and proof of purchase. To begin a claim, contact us at support@hangoutsupply.com.

Warranty Remedies

Stern Pinball’s sole obligation under this limited warranty is, at its option, to repair or replace defective parts covered during the warranty period once returned and inspected. A valid RMA must be issued before any product is shipped back for warranty service.

What Is Not Covered

This warranty does not cover:

Home Edition models used for commercial purposes

Accidents, misuse, abuse, neglect, modification, or unauthorized repair

Damage from fire, flood, or other acts of God

Cosmetic damage such as scratches, dents, or finish variations

Consumable items (rubber rings, bulbs, decals, pinballs, etc.)

Damage from improper installation, shipping, or use of non-Stern parts

Limitations of Liability

Except as stated above, all other warranties, express or implied, including merchantability or fitness for a particular purpose, are disclaimed to the fullest extent permitted by law. In no event shall Stern Pinball’s liability exceed the purchase price of the product.

Returns & Refunds

Stern Pinball’s warranty covers defects in materials or workmanship but does not guarantee refunds or accept general returns for non-defective products.

Stern Pinball machines may not be returned directly to Stern Pinball without prior written authorization and an approved RMA.